Privacy Policy

Who We Are

PuncturesFixers is an Indian direct-to-consumer brand that manufactures and sells tyre puncture sealant products. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with us.

By using our website, you agree to the practices described in this policy.

Information We Collect

Information you provide directly:

• Name, email address, phone number, and shipping address when you place an order
• Payment information (processed securely by our payment partners — we do not store card details)
• Messages you send via our contact form or customer support channels
• Vehicle type and product preferences shared during enquiries

Information collected automatically:

• IP address, browser type, device information, and operating system
• Pages visited, time spent, and referral source
• Cookies and similar tracking technologies for analytics and advertising

How We Use Your Information

We use your information to:

• Process and fulfil your orders, including shipping and delivery updates
• Communicate with you about your orders, enquiries, and customer support
• Send promotional offers, product updates, and riding tips (only if you opt in)
• Improve our website, products, and customer experience
• Prevent fraud and ensure the security of transactions
• Comply with legal obligations under Indian law

Sharing Your Information

We do not sell your personal information. We may share it with:

• Shipping partners (Delhivery, BlueDart, India Post) to deliver your orders
• Payment processors (Razorpay, Shopify Payments) to process transactions securely
• Analytics services (Google Analytics) to understand website usage
• Advertising platforms (Meta, Google Ads) for targeted advertising with your consent
• Legal authorities if required by law or to protect our rights

Cookies

We use cookies to:

• Remember your cart items and preferences
• Track website analytics and performance
• Serve relevant advertisements across platforms

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

Data Security

We implement industry-standard security measures including SSL encryption, secure payment processing, and restricted access to personal data. While we take every reasonable precaution, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time
• Withdraw consent for data processing

To exercise any of these rights, email us at privacy@puncturesfixers.com.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order records are retained for 7 years for tax and accounting purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, contact us at:

• Email: privacy@puncturesfixers.com
• Phone: +91 98765 43210